Endorsed by the official itil accreditor and updated in line with the 2011 syllabus this bestselling study aid is the ideal companion for students preparing for their itil foundation exam the publication presents the foundation content in an easy to follow structure which is ideal for learning and developing an understanding of the basic . Colofon title passing the itil r foundation exam 2011 edition authors david pultorak jon e nelson vince pultorak editor jane chittenden publisher van haren publishing zaltbommel isbn hardcopy 978 90 8753 664 0 isbn ebook 978 90 8753 912 2 print first edition fi rst impression january 2012 design and layout co2 premedia bv . Get this from a library passing the itilr foundation exam 2011 edition vince pultorak jon e nelson david pultorak this book helps people prepare for the itilr 2011 edition foundation qualification exam it contains direct links to the full syllabus and specifies the terms and definitions required in addition it . This book helps people prepare for the itilr 2011 edition foundation qualification exam it contains direct links to all syllabus and specifies the terms and definitions required in addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. Itil r foundation is the entry level it service management qualification and offers candidates a general awareness of the key elements of the itil service lifecycle published by tso the official publisher of itil and endorsed by the itil official accreditor passing your itil foundation exam has been fully updated in line with the 2011
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